Built to be trusted, not just cheap.
Hivedesk gives UK professional practices a trained, supervised support team, without the cost and overhead of hiring in-house. We front the business as a UK company and deliver through a managed, supervised team, working UK business hours.
A sharper, better-executed way to outsource support
Dedicated, not shared
Your assistant works your hours, your systems, your way, just like in-house staff rather than a shared call-centre queue.
Supervised & QA-checked
A supervisor and a quality team review the work on every account, so you're never relying on one person alone.
Month-to-month
No annual lock-in. 30 days' notice. We earn your business every month, not just at renewal.
Free replacement guarantee
Not the right fit? We replace your assistant, free, within 5 working days.
AI-augmented
Our team uses AI tools to work faster and more accurately, so you get the speed without losing the human touch.
Security & confidentiality
- Signed NDA with you and legally binding contracts with every assistant.
- UK GDPR-aligned data handling; company-owned email & password management.
- Screen-recording, time-tracking and call monitoring available for full transparency.
- Financial details are never shared directly with assistants.
What sets us apart from the typical VA agency
Transparent pricing
One price per assistant, published on this site. No hidden fees, no "call us for a quote" games.
No annual lock-in
Month-to-month with 30 days' notice, the opposite of the usual 12-month contract most agencies push.
Vertical specialists
Assistants trained for your industry's software, language and pace, not a generalist pool split across every sector.
How your team is structured
Your dedicated assistant
The person doing the day-to-day work: calls, admin, content, whatever your mix requires.
Account supervisor
Oversees delivery, handles escalations, and is your single point of contact.
QA reviewer
Independently checks work quality against your SLA, every week.
See it for yourself.
Book a free 20-minute discovery call and we'll show you exactly how we work.